TheGlobalGenie is an online store that imports high-quality international products from USA and delivers them to customers in India.

Yes, we only import and sell 100% genuine and original products from trusted U.S. retailers.

Delivery typically takes 10–12 business days, as products are imported only after you place an order.

Not fully COD, but we’ve added a special payment option called PPCOD (Prepaid + Cash on Delivery). In this method you just need to pay initially 30% of amount in advance to confirm your order, and the remaining 70% amount can be paid at the time of delivery.

Orders can be cancelled within 24 hours of placement. After that, cancellation is not possible as the product is already being imported.

Returns are only accepted in case of damaged, defective, or wrong products delivered. We do not accept returns for buyer's remorse or change of mind.

Once shipped, you’ll receive a tracking link on WhatsApp and email.

No, the price you pay is inclusive of all duties and taxes.

Yes, you can WhatsApp or Email us a product name/ link/ image and we’ll share the price quotation and availability.

No, all charges are transparent. What you see at checkout is the final amount.

We accept all UPI, debit/credit cards, net banking.

Absolutely. We use secure payment gateways and never store your financial details.

We are based in India and source products directly from the U.S.

Yes, in case of approved returns, we’ll arrange a reverse pickup at no extra cost.

We are based in India and source products directly from the U.S.

Please check product specifications before buying. Some U.S. electronics may require voltage step down converters.

Warranty depends on the brand. Most U.S. warranties are not valid in India unless global warranty is specified.

Address changes are possible only within 24 hours of placing the order

You can WhatsApp us or email atcs@theglobalgenie.comfor any assistance.

Not yet, but our mobile-friendly website works smoothly on all devices.

No. We only sell brand new, sealed, and original products.

EMI options are currently unavailable.

If lost, we’ll either resend the product or issue a full refund, depending on your preference.

Our support team is available from 9 AM to 9 PM IST, Monday to Saturday.

Please share unboxing photos/videos within 24 hours; we’ll resolve it immediately.

No. All payments are processed via secure, encrypted payment gateways.

We offer curated, authentic international products, transparent pricing, and personalized support—all with a trust-first approach.