Return & Refund Policy

Return & Refund Policy

At TheGlobalGenie.com, we are committed to providing you with an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you with a straightforward return and refund process.

Return Policy

If you receive a wrong, damaged, defective, or incomplete product, you may return it within 7 days of receiving your order. To ensure a smooth return process, please make sure your return meets the following conditions:

  • The product must be in new, unused, and resalable condition.
  • All original packaging, including the brand’s box, MRP tag, user manual, and any accessories or free gifts, must be included.
  • For damaged or defective items, please notify our support team within 3 days of delivery and provide clear photos or videos to help us process your request efficiently.
  • Products must be returned in their original condition without tampering or modification.

Non-returnable Products

Certain items are not eligible for returns or refunds, including but not limited to:

  • Undergarments, swimwear, and lingerie
  • Beauty and personal care products, including perfumes, deodorants, and cosmetics
  • Groceries, gourmet foods, supplements
  • Items with missing serial numbers or labels
  • Used or installed products, including electrical items
  • Refurbished or pre-owned products
  • Digital products
  • Opened products that are no longer in original packaging
  • Electronics

Refund Process

Once your return is received and inspected, we will process your refund. Refunds will be issued in the form of store credit for the total amount of the purchase (excluding any shipping or special handling charges). Refunds will be processed within 7-10 business days of receiving your returned item.

Refunds for Damaged, Defective, or Incorrect Products

If you received a damaged, defective, or incorrect item, you are eligible for a full refund or replacement. Once we verify the issue, we will process a refund to your original payment method or offer an exchange, depending on your preference.

In the case of customs duties, taxes, or VAT being charged on a defective or incorrect product, these amounts will be refunded according to the payment method used

Return Process

To initiate a return:

  1. Contact Us within the return window 7 days via Live Chat or email.
  2. Provide clear photos or videos of the item to assist in the investigation of any issues.
  3. If necessary, return shipping will be arranged by our team. For eligible returns, we will coordinate with a courier to collect the item at your convenience.

Returned items must be in their original packaging with all parts, accessories, and manuals intact.

Sale & Promotional Items

Products purchased as part of a sale or promotion may only be returned if defective or damaged. Non-defective sale items are not eligible for a refund.

Exceptions

Please note that we cannot accept returns for the following:

  • Items purchased in error (unless damaged or defective)
  • Items that do not meet the eligibility criteria outlined above
  • Products that have been used or installed by the customer
  • Non-returnable items as specified

Cancellation Policy

Orders can be cancelled at any time before shipment. If the item has already been shipped, you can refuse delivery, and the item will be returned to us for a refund. For cancelled orders, the refund will be processed to your original payment method.

If you have any questions regarding your return or refund, please contact our Customer Support Team at cs@theglobalgenie.com or reach us via Live Chat.

Thank you for choosing TheGlobalGenie. We are here to make your shopping experience as smooth and satisfying as possible!