Shipping Policy

Shipping Policy

At TheGlobalGenie.com, customer satisfaction is our top priority, and we strive to ensure a smooth and hassle-free shipping experience for all our customers. From the moment you place an order until it reaches your door, we take care of every detail so you can focus on what matters most.

Shipping Process & Procedure

Once you place your order, we coordinate with trusted suppliers and courier partners to ensure timely and secure delivery. Your items are shipped from our warehouse facility, where they are carefully packed and inspected before being dispatched to your provided address. Our team oversees the entire process, from dispatch to delivery, to ensure everything runs smoothly.

Shipping Charges

Shipping charges are calculated based on the weight, size, and delivery destination of your order. You can view the shipping costs at checkout before completing your order. All customers enjoy free standard shipping on all orders, with a fair usage policy applied. In rare cases where special shipping or handling is required (for oversized or heavy items), you will be notified of any additional costs, and you will have the option to accept or cancel the order.

Order Tracking

Once your order is shipped, you can easily track its progress through our online tracking system. You’ll receive an email with courier details and tracking number, allowing you to monitor the status of your delivery. Should you have any questions or need further assistance, our customer support team is available via Live Chat or email.

Express Delivery

For those in a hurry, we offer Express Shipping options where available, allowing for faster delivery (usually 2-3 days faster than standard shipping). These options are displayed at checkout after confirming your shipping address.

Delivery to Your Door

We aim to deliver your order directly to your door. All deliveries are handled by our approved courier partners, who ensure your items reach you safely. If there is visible damage to the packaging upon delivery, please refuse the shipment and contact us immediately. If you accept the shipment and later discover damage, please notify us within 7 days of delivery so we can assist you.

Customs and Import Clearance

We are committed to complying with all local laws and regulations in the destination country. In most cases, we manage the customs clearance process for you, meaning you won’t need to pay any additional duties or taxes (except where specified). However, if your country has specific import restrictions or requirements, we will notify you. In the rare event that an item is prohibited or restricted, we will cancel the affected items and provide a full refund.

Please be aware that the recipient is the Importer of Record and is responsible for ensuring that the products are lawful to import in the destination country. Should customs procedures delay or prevent the delivery, you may be required to submit additional documentation to clear the shipment.

Shipping Delays

While we strive to meet delivery timelines, certain factors may cause delays, such as:

  • Bad weather
  • Flight delays
  • National holidays or festivals
  • Customs clearance procedures
  • Natural calamities
  • Health emergencies or other unforeseen circumstances

We will keep you informed of any significant delays and work to resolve them as quickly as possible.

Prohibited & Restricted Items

All products available on our website are subject to the export and import regulations of the respective countries. While we strive to offer a broad selection, certain products may be restricted or prohibited in your country. Please review local regulations before placing your order to ensure the items can be lawfully imported. We will not be responsible for issues arising from customs restrictions, and refunds will not be issued for confiscated items.

Undeliverable Shipments & Refused Deliveries

If a shipment is refused, undeliverable, or returned due to customs issues or non-payment of duties and taxes, it may be returned to our warehouse. In such cases, a refund will be issued after deducting return shipping charges, customs fees, and any applicable taxes.

We are here to ensure a seamless shopping experience for you. If you have any questions or need assistance at any stage of the shipping process, feel free to contact our support team.

Thank you for choosing TheGlobalGenie.